0800Number is the internationally recognized cross network toll free number that cuts across all operators.

Though network operators can provide intra-network toll-free service to their individual customer base, only a licensed cross network provider can render inter-network toll-free service. This is what ALPHA provides.

A call to a 0800-TOLL FREE number is free to all telecoms subscribers in Nigeria.

Benefits

It is expected to encourage more calls to the company which should translate to more profit. The service is ideal for customer service oriented businesses, emergency management or call center operations.

Subscription Fee

Single Line:  = N=26,250.00k (per line/per annum)

Multiple Lines:= N=52,500.00k (First two lines/annum)

= N=21,000.00k (Additional per line)

In addition to the subscription fee indicated above, the subscriber will make a deposit with Alpha Technologies Limited. Cost of calls to be received on 0800(Toll-Free) Numbers shall be borne by the subscriber and will be defrayed from this deposit.

Deposit for 0800 Toll-Free service is as stated below.

Number of Lines Minimum Deposit Applicable
1 – 2 lines N100,000.00
3 – 5 lines N200,000.00
6 – 10 lines N300,000.00
11 & above lines N500,000.00

Monthly Reconciliation

Subscriber is entitled to a monthly Call Detail Record (CDR) of all calls received.
A detailed itemized statement will be provided electronically via email to the subscriber at the end of each month. The monthly consumption will be deducted from the deposit or balance on a monthly basis.
Un-utilized balances will be rolled over to the subsequent month.

The Minimum Threshold

The minimum threshold for toll-free service is twice the cost of the previous month’s invoice. The subscriber will be notified as soon as the threshold is reached with an advice for a re-injection of funds to meet the original deposit level. Subscribers on Toll-free service are required to replenish their balance as and when due to ensure uninterrupted service.
The switch will automatically send a notification advice when the balance reach 50% consumption, 25% consumption and when the deposit is exhausted and disconnection advice before the service will be disconnected. The service will not be restored until payment is made.

Service Level Agreement

All subscribers to 0800 toll free numbers must sign a Service Level Agreement before the number is activated..